OpenAI COO thinks AI for business is overhyped

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Illustration: The Verge

OpenAI may be chasing after enterprise users, but some of its executives warn people not to expect the technology to change their businesses quickly.

OpenAI chief operating officer Brad Lightcap said in an interview with CNBC that one of the more overhyped parts of artificial intelligence is that “in one fell swoop, [it] can deliver substantive business change.”

Lightcap said companies have approached OpenAI expecting generative AI to solve many problems, dramatically cut costs, and bring back growth if they’re struggling. He said that while AI could improve more, “there’s never one thing you can do with AI that solves that problem in full” and that the technology is still in its infancy. He added that AI is still in the experimental...

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